18002000599 (Toll-free), 8800882983
Welding machine training

Ordering FAQs

Cruxweld has been a well established and a well known brand in the field of welding industry since 1997. We have been and are authorized government supplier and a highly recommended brand by HAL, BHEL, ONGC, SAIL, BARC, GAIL, NHPC, ISRO and other major public and private sectors. Keeping in mind the strict and tough standards we follow, our products are manufactured for our customers and each and every unit undergoes a stringent testing and quality control evaluation at the factory itself. Each and every single product meets the standards set by our talented management department in order to reduce any chances of manufacturing defects.Multi point tests are conducted and every unit is tested randomly before shipment.If one particular unit fails, then all other units in the same serial number lot are pulled and tested for similar issues.
Cruxweld is known for its products because they are different from what the usual market has to offer. We sell products with a high quality quotient and each and every component of our machines are ISI marked which is equal to the largest Indian based product companies. Working through dust and gaining the precious experience over the past 20 years in manufacturing welding machine and plasma cutting equipment has enabled us as a company to provide you with the products and the services which you deserve. Such experience is unparalleled for our competition. When you purchase a Cruxweld product, you are actually purchasing quality, precision and efficiency backed our timely customer support, which we know, for a businessman like you, is the most important thing that matters. Yes you can find the products at a cheaper rate in the market but we know that with a fall in price, there will be a serious fall in the quality of the products as well as reliability and proper support. We work in a manner where we maintain the margins that are needed to offer the kind of services you deserve. We are actually proud that many of our customers have appreciated our efforts and we believe that we have done well so far with almost negligible amount of complaints.
We strongly recommend all our customers to refuse damaged products whenever possible and contact our office immediately. We are at your service 24/7, 365 days. Any hidden damage must be reported within 10 calendar days of receipt. Any damage claim will be refused by our management if the item has been used, is not in original packing, or was received after 10 days of the receipt.
No there is no minimum order requirements in Cruxweld.
Yes, you can place your order through telephone as our trained customer care representatives will guide you thoroughly through the process. They are available at your service from Monday to Saturday from 9 am to 6 pm at 18002000599 and 8800882983. If you have any query or you want to know what kind of machine will suit best for your business, you can give us a call and our trained representatives will assist you in your endeavor.
The payment we accept once we send you the Proforma Invoice and with our bank details for you to make the payment electronically as NEFT/RTGS. You may call us for cheque /demand draft and once your payment is credited in our account we will ship the order immediately for your door step delivery.
The Cruxweld provide warranty against defects in material and workmanship. If you need any warranty service you call at our toll-free 18002000599 and get your complain registered. Our service team will send you email/sms and start working for your service. We understand your concern for service and cost of downtime. Our team work at quicker pace to solve your service hassle and reduce you downtime cost.
You will be able to find all our 70 service centres spread across the entire country. Our service locator map search will help you find one nearby you.
In accordance with the local and the state law, your purchased products will be taxed according to the applicable sales tax rate of your shipping address.
Our thoroughly trained sales and service technicians can provide both the process and equipment selection recommendations as per your need. We can also provide equipment set up and operator training to help your business run smoothly and efficiently.
As mentioned above, every customer has a maximum 10 calendar days from the time you receive your order to initiate a return. If the items sent back are unused and in the original box and follow the return procedures, Cruxweld will offer you a full refund, leas shipping cost (unless the item is defective).You will be responsible for shipping the item(s) back to Cruxweld, including any shipping fee. Prior to returning the product, contact Cruxweld at 18002000599 to obtain a Return Goods Authorization (RGA) number along with the complete instructions. We expect you to have your order number ready too.The item(s) must be returned to Cruxweld within 10 days of the issuance of RGA. All products must be put in the original packing box including any accessory or manual that was shipped with the product and the RGA number must be posted on the address label of the package .Cruxweld will issue a credit after the package has been received and inspected.If the product is not in unused condition or if any item is missing, the credit will be reduced accordingly.
Most of the orders are shipped the same day of purchase or within 24 hours, but the actual delivery time will depend on the shipping method chosen and your location. Most orders are delivered within 2-5 business days via standard ground depending on stocking and availability. If there happens to be a delay due to some unavoidable circumstances, we will notify you immediately.
Once your order is shipped, you will receive email as well as sms notification from Cruxweld informing you about the shipment. This email/sms will have your tracking number through which you can track your order delivery.
We offer low shipping costs to all welders and plasma cutters across the country. The shipping charges are basically based upon weight, the value of the product and the final destination. If you have any query or additional questions regarding expedited shipping services or any other assistance, you can reach out to us on 18002000599 or 8800882983 from Monday - Saturday between 9 am to 6 pm IST.
Yes, we can ship by common carrier or one of our delivery trucks either to your plant location or construction job site. You just give us a call regarding the query and we will do your work accordingly.
Our experienced Cruxweld technicians can help you with any aspect of your welding equipment from installation to final setup. For better and efficient services, we even provide out of hour services if the need arises.
Yes, it is possible that an electric generator's parameters matches with the welding machine requirement. All generators have their own unique characteristic and it is of utmost importance to ensure the compatibility between the devices.

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