Frequently Asked Questions (FAQs)
Why Cruxweld as a first choice?
Cruxweld was established in 1977 for the welding needs. We are now an authorized government supplier and highly recommended brands by ONGC, BHEL, GAIL, BARC, ISRO, NHPC, NTPC, HAL, SAIL, L&T, and other public sectors. Our machine passes through a series of stringent tests of quality. Every component is sourced from a reputed brand and checked for its quality. Every product must meet the standard set by the quality team..There is a regular practice to pick a random product for quality testing to maintain our highest standard of the quality.
We at Cruxweld examined our every equipment thoroughly before selling and make it sure that they are in good working condition before we supply to our customers. We procure our raw material from trusted suppliers to supply you the excellent quality machines. We have an aim to supply you with the right machine for the completion of your project at a specified time with a competitive cost and fastest mode of shipping service.
We have a very fast response time with our customers to make them a relaxed and satisfied customer. Our dedicated logistics team gives regular updates on the current situation as we always wish to build a long-lasting relationship with you. We always like to know about the running and completion of your project with our supplied machine and how the project is going and our assistance is sought by you.
What is your sales process?
Your first enquiry initiates the sales process. On receiving the enquiry one of our sales team members will contact you within the next 24 hours (Except the Weekend) and try to gather the information regarding your requirements like model, budget, technical need, project details, working environment details, etc. Our technical and sourcing team decides your requirement and offers you the desired machine with the quotation, technical specification, catalog.
On your approval of the purchase, we quote you the shipping bill. Once you are happy with the pricing, quality, and assistance we send you the proforma invoice. On receiving the deposit we hand over the machine to the logistics department for transportation of the machine. On receiving the equipment at your site our after-sales team will be at your disposal for any information regarding working, spares, etc for the smooth running of these machines.
What if the order is damaged?
You are always required to refuse the damaged products and contact the Cruxweld immediately. The concealed damage must be reported within the next 10 days of receiving the material. The claim of damage may be refused if the machinery is used, not in original packaging or was informed after more then 10 days.
There are similar types of equipment available at a cheaper price. Can you reduce it to match their price?
We supply products with high-quality components and the product we make is ISI marked equivalent with the large Indian based welding machine companies. Our experience in making welding, plasma cutting machine, profile cutting machine, resistance welding machine and power generating equipment is not parallel to any competitive manufacturer and we far more experienced and quality conscious people.
We at Cruxweld deal with quality, precision, efficiency, with personalized customer support. The constant effort to improve the quality and efficiency of our machine is appreciated by many clients and we are doing pretty well with very few complaints.
Can I order the machine on the telephone?
Yes, you can place your order on the telephone with our Customer Service Representative from Monday to Saturday from 9 AM to 6 PM Indian Standard Time at +918800882983. You can ask for any technical help for the selection, operation, purchase of the welding machine.
What if my product needs repair?
All our types of equipment come with a warranty against defects in workmanship and material defects. In need of a warranty or general service, you may contact Cruxweld by email, telephone or text message and register the complaint. We are aware of the hassle and cost of machine downtime and ready to provide quick repair thus reducing the downtime.
What is your return policy?
You have 10 calendar days from the time once you receive your equipment to initiate a return. The Cruxweld offers you a full refund if you send the equipment unused and in original packing. You will take the responsibility for shipping the items to Cruxweld including the shipping fee. You obtain RGA i.e. Return Goods Authorisation number along with the complete set of instructions.
How I will set up the welding machine?
You make a call to Cruxweld’s experienced technician who can help you to install the machine and answer your every query about the machine. They help in the welding process and all accessories to the proper functioning of the machine. We are ready to offer out of hours service to our clients in their need.
Does Cruxweld provide application and process selection advice?
We have a very experienced team of sales and service persons who are thoroughly trained with our all products. They can provide with process and equipment selection process for the specified job. The team is capable of providing set up of the machine and training to the operator which in return will be helpful to complete your job smoothly and efficiently.
How to find the closest Cruxweld repair workshop near me?
There is a complete list of service centers across India. We share with you our list of 70 service stations available in India. You can choose the nearest center of our service locator map search.
How can I track my order?
Once your order is despatched, Cruxweld will send you a notification through email and SMS informing you of shipment. This email/SMS will contain a tracking number that will allow you to track your order delivery.
How much time is needed to receive my order?
We try to despatch every order within 24 hours, but the actual delivery time depends on the shipping method chosen and your location. Most orders will be delivered to your location within 2-5 business days.
How to clear customs in my country?
Although clearing customs s your responsibility but we will make every effort to help you in this regard if you are first time purchase in international purchases. We will try to give you the details of a reliable clearing agent in your home port who may help once consignment reached the destination.
Should Cruxweld clear customs in the country of Origin?
Yes, we are duty-bound to undertake this part of service for you regardless of your means of shipping the goods. It will not be easy for you to clear the customs in the country of origin.
How to be sure about back up support once received the goods?
The Cruxweld has a standard policy to help every client in installing, commissioning and training your people at your site by our technical team during office hours. We are always ready to assist you at odd hours in case any breakdown which may be causing manpower or monetary loss. We are ready to supply you with any spare and available for any operational and maintenance questions.
Can I expect Cruxweld to ship other machines and goods that I have not purchased from Cruxweld?
We will be available for you to assist in every manner by supplying you with the contact details of logistics persons to deal with the mode of transfer and its charges. You can directly discuss every detail regarding your consignment to be shipped.
How frequently updates of my shipment will be available to me after the purchase of machines?
We are at Cruxweld committed to a full comprehensive update to date status of your consignment at least once a week. If you desire we can update the status more frequently. We will be sharing with you the vessel name, Estimated time of shipment (ETS), estimated time of arrival (ETA) and the total duration of the shipment.
Where do Cruxweld supply welding machine to?
Cruxweld can supply welding machines everywhere in the world including Iran, Iraq, Saudi Arabia, African countries, European countries, Asian countries with equal ease. No matter where ever you are in the world we will be able to supply the required welding machine at your destination depending upon the mode of transfer as road, sea, or air. We assure you to get your welding machine in a specified time without any stress or hassle.
Is purchase on credit is possible?
We can help you to contact the banks and financial institutions in your own country. These can help to finance the welding machine you require. We do not have any policy to supply the welding machines on credit on our own.