Warranty coverage tailored to your product, application and location.
Every eligible CRUXWELD machine comes with warranty-backed support, technical assistance and access to service whenever you need it. Your applicable coverage is clearly confirmed with your commercial offer.
Industrial duty varies by site, so CRUXWELD confirms coverage for your machine rather than printing one number for everyone.
Warranty coverage is tailored to your product, application and location — and it starts from the date of invoice.
Your machine is registered in our warranty database automatically on invoicing, and your warranty request remains coordinated through the CRUXWELD support team from first contact to resolution.
Extended warranty and annual maintenance options are available for most CRUXWELD machines — priority response, scheduled preventive visits and genuine spares at contracted prices.
Clear, straightforward warranty support for every CRUXWELD machine.
Warranty coverage is subject to the terms confirmed with your quotation, order confirmation or invoice. View Detailed Warranty Terms →
From first contact to resolution, your request is tracked with a complaint reference.
Share the model, serial number and a photo or video of the issue via the service request form, WhatsApp or e-mail. You receive a complaint reference for tracking.
A CRUXWELD engineer reviews the details and contacts you. Many common issues can be diagnosed remotely, helping reduce downtime.
Defective parts are repaired or replaced under the applicable warranty terms through CRUXWELD’s technical and service network, and the resolution is recorded against your complaint reference.
On-site help: where physical assistance is required, our team coordinates service support based on your equipment, location and the nature of the issue.
Warranty & technical support for customers across India and international markets, subject to the terms applicable to your order.
Application advice, parameter settings and troubleshooting from engineers who know the machine — by phone, WhatsApp or e-mail.
Genuine spares and consumables support for long-term machine ownership, shipped across India and by air or sea to 80+ countries.
Service coordinated by our team based on your equipment and location, during the warranty period and after it.
Warranty coverage and duration are confirmed with your quotation or order according to the product and delivery location.
Chosen by government undertakings, shipyards, refineries, steel plants and leading institutes.
Coverage is tailored to the product, the application and the delivery location, and is confirmed in writing in your quotation, order confirmation or invoice — so you know exactly what applies before you order.
From the date of invoice. Your machine is registered automatically when it is invoiced; there is no separate form to fill.
Your invoice number, the machine serial number (on the nameplate) and a short description or photo/video of the issue. Send it through the service request form or on WhatsApp.
Yes. Extended warranty and annual maintenance options are available for most machines and can be quoted with your order or during the standard warranty period.
Consumables and normal wear (torches, cables, tips, nozzles, liners, rollers), misuse or accidental damage, transit damage not reported at delivery, incorrect electrical supply or poor earthing, unauthorised modification or repair, and operation outside the machine’s specifications. The full list is in the detailed warranty terms.
Share the machine model and your city or country — our team will confirm the applicable warranty and support coverage in writing.
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